Effective July 28, 2026

Refund Policy

This policy explains how to request a refund for optional purchases made in Digital Monster Ver Web and what happens to the associated account benefits.

Scope

This policy covers purchases processed by Stripe for Digital Monster Ver Web, including Bits packs and the one-time Remove Ads upgrade with 5,000 bonus Bits. The price, currency and included benefits are displayed before checkout. It does not cover purchases made from an unrelated third party.

Seven-day cancellation right

You may request cancellation within 7 calendar days after an online purchase. Where applicable law provides a longer period or additional mandatory rights, those rights continue to apply. A request made during this period will not be denied solely because the digital benefit was delivered immediately.

Other eligible refunds

You may also request a refund for a duplicate charge, an unauthorized purchase, a purchase that was charged but not delivered, or a material technical failure that prevents the purchased benefit from being used. We may ask for reasonable information needed to confirm the account and transaction, but never send a full card number, password or security code.

How to request a refund

Email admin@digitallink.games with the subject “Digital Monster Web refund request”. Include the account username and email, purchase date, amount, Stripe receipt or Checkout Session reference, and a short explanation. Requests are reviewed within 5 business days. If approved, the refund is submitted through Stripe to the original payment method; the card issuer or bank controls when the credit appears.

Effect on account benefits

A refunded Remove Ads purchase revokes the lifetime ad-free entitlement. Bonus Bits or purchased Bits already granted are not automatically removed from the live balance by the refund webhook. Accounts may be reviewed and corrected when duplicated, fraudulently obtained or materially abused, consistently with the Terms of Use and mandatory consumer rights.

Requests after seven days

After the seven-day period, a correctly delivered and usable digital purchase is generally final. We will still review duplicate charges, unauthorized transactions, non-delivery, material defects and any case in which applicable law requires a refund. Contact us before opening a payment dispute when practical so we can investigate promptly; doing so does not remove your right to contact your payment provider.

Payment method and timing

Approved refunds are returned only to the original payment method. Processing time varies by payment network and financial institution. A refund does not include compensation for exchange-rate changes, bank charges or other third-party fees outside our control, except where applicable law requires otherwise.

Changes and contact

We may update this policy as the service, payment methods or legal requirements change. Updates do not retroactively remove mandatory consumer rights. Questions about a purchase or this policy may be sent to admin@digitallink.games.